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Stay Informed
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As your eyecare
partner, we don't succeed unless you do!
That's why we are committed to offering you
"more than just product". To ensure that you take advantage of
all the exciting programs that can help save you money, time, and help
you continue to build your practice, we use the following tools to keep
you informed.
Phone:
If you have a personal account representative, he or she will always be
available to you.
Fax:
If you would like to be put on our FAX ALERT, please let us know and
each month you will receive a single sheet listing current
manufacturer's promotions.
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Statement Inserts:
In your monthly statement you will find ANNOUNCEMENTS AND
SAVINGS. This keeps you informed about monthly promotions and has news
you can use to help improve your bottom line.
Package Stuffers:
In every package we ship you, there are important coupons, stock and
bank offers, promotions and exciting announcements.
On the Web
Stay one step ahead of your competition and find out about new products,
industry trends, manufacturer's promotions and the latest news at ODG.
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Service
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Next day delivery:
When you promise your patient a delivery, it will be there. That's our
promise!
One-stop shopping:
- Over 1 million contact lenses in stock for
same or next day delivery
- Name brand spectacle lenses
- Value-priced spectacle lenses
- Optical supplies
- FREE diagnostic lenses, kits..
Overnight delivery:
Orders by 5pm nationwide, ship the same day
Optical Distributor Group stocks over 1 million contact lenses from all
the major manufacturers, a wide inventory of name brand spectacle
lenses, optical supplies and diagnostic lenses.
These orders can be delivered directly to your office
or your patients.
We also stock our own brand of
"Value-Priced" premium grade spectacle lenses for budget
conscious patients that demand quality and comfort. They meet and exceed
all required standards and come with a one-year scratch resistant
guarantee.*
*except for uncoated
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Same day and Saturday
delivery:
Manhattan Brooklyn Bronx Queens (except Rockaway) Long Island
(parts of Nassau County: Great Neck, Great Neck Estates, Great Neck
Gardens, Great Neck Plaza, Lake Success and New Hyde Park) New Jersey
(Bergen, Passaic, Essex, Hudson, Union and Middlesex counties).
Courier Service:
NY Tri-State Area Upstate NY Massachusetts Rhode Island Vermont New
Hampshire Connecticut New Jersey Pennsylvania Maryland Delaware Virginia
Washington DC Colorado
No courier service in your area? We ship Airborne,
UPS, First Class Mail and Priority Mail based on your preference.
ODG is an authorized
distributor
We support manufacturer's warranties, promotions, sweepstakes, rebates
and sample programs. The manufacturers' sales representatives receive
full credit for any purchases made through ODG. Stay one step ahead of
your competition and find out about new products, industry trends,
manufacturer's promotions and the latest news at ODG.
Web Desk:
M-F, 8 am to 5 pm Eastern Standard Time
24/7, e-mail support
We offer live technical support to help you build a customized website
for your practice, FREE of charge. After hours and on the weekends, you
can e-mail your questions to our web desk. All e-mails will be responded
to within 1 business day.
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Advice
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As your eyecare
partner, we are here to offer you "more than just product"...
we are here to answer questions and to help you continue to build your
practice.
By phone:
(888) 305-3300 (Corporate Office)
M-F 8 am to 8 pm Eastern Standard Time
Have a question about a new product, price, availability or promotion?
Call us toll free. If our customer service agents don't have the
answer to a question you have, he or she will find out who does, and
call you back promptly with the answer.
On the internet:
Log onto www.opticaldg.com
24/7/365
Have a questions about fitting a patient, clinical issues,
administrative challenges or would just like to get a professional
opinion on a new marketing idea?
Confer, in confidence, with nationally renowned
practitioners through ODG's Board of Advisors. Take advantage of this
wonderful opportunity to gain valuable insight on everything from
clinical and academic questions to day-to-day business issues, at no
charge.
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Ordering
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We make it easy and
convenient for you and your staff to place orders with ODG.
Phone:
(888) 305-300 (Corporate Office)
M-F 8 am to 8 pm Eastern Standard Time
Place your orders with your personal account representative or talk with
one of our highly trained customer service agents during our normal
business hours.
You may also place orders directly through your local branch office.
We will instantly inform you about the stock status of your order!
Fax:
(888) 663-8600 (Corporate Office)
24/7/365
Place your orders 24/7/365. If any products are not in stock for
immediate delivery, we will notify you by phone.
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Online:
Place your orders 24/7/365. If any products are not in stock
for immediate delivery, we will notify you be phone or email.
With our advanced, secure shopping cart technology, you can place
stock and patients' orders throughout the day and release them at your
convenience.
Direct to Patient Shipping:
Place your direct to patient orders with ODG via phone,
fax or online and we will drop ship the order directly to your patient's
home, school, or office using your practice name and return address at
no additional expense.
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Net Results
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Net Results is a
FREE comprehensive web solution to improve patient retention.
Net Results makes ordering products online for you
and/or your patients: fast, easy and secure. imply register at www.opticaldg.com,
and see how easy and convenient it is. The Net Results website
features:
Mistake proof ordering Smart shopping cart technology Multiple shipping
options Downloadable sales reports Manufacturer's promotions And more,
like automatically generating patient recalls.
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FREE Web Site and Patient
Toll-Free Order line:
With one call to our Net Results
department, ODG will build your customized website. There are no hosting
fees.
Use Net Results to increase patient retention
by making it possible for your patients to order their replacement
contact lenses from your online site or by dialing, toll-free 1-866-NEED
LENSES (1-866-633-3536). We handle the call, you earn the sales.
Customized marketing materials are available upon request. |
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